1.

What type of currency is on the order forms?

Monies stated on all SHOWTECH forms and quotations are in Canadian dollars unless noted otherwise.

2. 

What taxes am I required to pay?

You are required to pay the prevailing Goods and Services Tax (GST) which applies to all orders in Canada (no out of country exemptions). The prevailing Provincial Sales Tax (PST) will apply to the Province where you are exhibiting. Example: Ontario 's PST is 8%; anyone exhibiting in an event in Ontario will be charged 8% PST and GST.

3.

Is the rental price a per day charge?

No, our pricing is for the duration of the show.

4.

Is the cost of labour covered in my quotation?

Yes, our prices include the labour required to install, maintain and remove electrical, sign/banner hanging and plumbing services. Should you require a manlift and rigging services they are quoted on a time and material basis or by the specific project.

5.

Why do you have an ordering Deadline Date?

We want to get your requirements as soon as possible. The deadline date allows us to plan the process. The time prior to your show move-in is devoted to determining how much equipment and material is required – schedule labour effectively and prepare floor layouts. Orders can still be processed after the deadline date but charged at a higher rate. To save money and help us plan effectively and efficiently, place your order prior to the deadline date.

6. 

Will you send me a confirmation or receipt?

Upon request we will issue a confirmation or receipt.

7. 

Can I place my order on-line?

Yes, we have the capability of producing on-line orders. The Show Organizer instructs us as to how they want the event managed.

If you are not sure your show has on-line capabilities, you can check with the Show Organizer or go to our website www.showtech.ca , look under “On-Line Ordering” to see if your show is listed.

To access Online Ordering, go to our website www.showtech.ca. If you have previously registered with SHOWTECH Online and have a PERMANENT login and password, please enter them. If this is your first time using this system, you will need to create an Online Account. Follow the directions on the screen or in your show manual. You may also contact us at njewison@showtech.ca. Please be sure you RECORD your PERMANENT LOGIN and PASSWORD for future use.

ORDERING ELECTRICAL POWER

8.

Does the facility have power to service my show?

Most facilities have the electrical infrastructure to supply power to a variety of events. However, the power within the building is not configured or in the locations required. SHOWTECH provides temporary electrical distribution of that power. It is our function to safely, efficiently and economically distribute electrical services from the main distribution point to the required locations on the show floor.

9. 

Is power supplied with my booth?

In most cases, no. This is decided by Show Management. If power is supplied, the Exhibitors Manual will indicate this. Please read the manual carefully.

10. 

What hours are my electrical services turned on?

Power is generally available between 8:00 am to 4:30 pm during move-in. During normal show hours, power is turned on one hour before each day's show opening and turned off one-half hour after show closing. Exceptions include: the night before the show opens, electrical services remain on until the electricians have completed all installations. If you have ordered 24-hour power, it begins the evening before the first show day and is turned off on the last day at the close of the show.

11.

What is a duplex outlet?

SHOWTECH'S 120 volt, 800 and 1500 watt duplex outlets has two places to plug in your equipment. Depending on which outlet you order, there will be a combined output of either 800 or 1500 watts of power. Example: If you have 1 piece of equipment that requires 1500 watts of power to operate, you need to order a 1500 watt outlet. You can only utilize one of the plugs; the equipment requires the full 1500 watts of power to operate. It is important that you do not exceed the maximum wattage, overloading the circuit could prove to be hazardous to you and your neighbours.

12.

Do I need to order 24-hour power?

If you need to have continuous power 24 hours a day for the entire length of the show, you need to order 24-hour power from SHOWTECH. Examples include power for refrigeration equipment, aquariums, aviaries, fax machines, computers, injection molding equipment, etc. Normal show power operating hours are generally 8:00 am to 4:30 pm during move-in and “show hours” during show days.

13.

I just need a basic 120 volt household/office outlet – which one is it?

We have two “basic 120 volt outlets” listed on the SHOWTECH order form.

-1500 watt, 120 volt duplex outlet

- 800 watt, 120 volt duplex outlet

To determine what your power requirements are, look for the nameplate on the bottom or back of your product. It will tell you how much power and the voltage your product requires to operate. All equipment sold in Canada must bear this nameplate.

Example: *Coffee Pot, may require 1200 watts to operate – you would need to order a 1500 watt outlet

*6 – 100 watt light bulbs, the lights require 600 watts of power to operate – you would need to order an 800 watt outlet.

Click here for a list of basic 120 volt equipment brought to show site and their approximate power usage.

14. 

How many things can I plug into an electrical 120 volt duplex outlet?

You may connect multiple items to a 120 volt duplex outlet providing the wattage does not exceed 800 watts (6 amps) on the 800 watt outlet and 1500 watts (12 amps) on the 1500 watt outlet. You may use an approved 3-wire grounded power bar, listed by a nationally recognized testing laboratory (i.e. CSA).

15.

How do I know which outlet to order on your order form?

To calculate the total power consumption your equipment will require, simply add together the wattage of each piece. There is a nameplate showing the power consumption on the bottom or back of the equipment. The total wattage will indicate which outlets to order.

Example: 8 – 100 watt light bulbs total: 800 watts. You would order 1-800 watt outlet.

16.

How do I know how much power my equipment requires?

Standard 120 volt power

Most equipment that plugs into a standard wall outlet found in your home or office in North America will require 120 volt power.

This includes lights, most office equipment, cooking appliances. The only difference between these products is that some will be rated in wattage and some will be rated in amperage. To calculate how much power you require, as explained above (#15) simply add the wattage or amperage together.

You can determine the rating by looking for the nameplate on the bottom or back of the equipment. It will tell you the amperage and volt. Many times the nameplate will appear as follows:

See Section 29 for a list of basic 120 volt equipment brought to show site and their approximate power usage .

Motor/Machine Connections:

Heavy machinery and industrial cooking devises normally require higher voltage and amperage. They are usually rated at 208 volt; other typical voltages are 220/230/480 and 600 volts. Please contact our office if your equipment requires 220 volts or higher.

You can determine your electrical requirements by looking on the bottom or back of your equipment. It will tell you the amperage, voltage and number of phases. Many times the nameplate will appear as follows:

17. 

May I plug my equipment into a 120 volt outlet?

Yes, you or your full-time employees may plug your 120 volt equipment into the SHOWTECH provided outlets. We will be available to assist you with any questions or problems. It is important to make certain you do not overload a circuit, please order the appropriate outlet.

18.

May I wire or connect my own equipment on-site?

No, you may not perform hardwire power connections. All hardwire power connections and on-site cable installations must be done by SHOWTECH to ensure all electrical codes and building rules are followed. This is for the protection of the exhibitors, attendees, facility staff and employees of all sub-contractors.

19. 

May I have a SHOWTECH electrician plug in my 120 volt equipment if I choose?

Yes, you do not have to do this work yourself – it is your option. If you choose to have us do the work, please see our representative at our Service Desk to make arrangements.

20. 

Will the power outlet installed by SHOWTECH be “hot/live” when it is installed in my booth?

Yes, the power outlet once installed will be energized or live during move-in hours and normal show operating hours.

21.

Do I need to check in at the SHOWTECH Service Desk to say I am ready for the power I ordered?

If you placed your full order on or before the deadline date for a duplex outlet your request will be completed in a timely fashion. If you require a “hardwire connection” or cannot locate your power please go to our Service Desk for assistance.

22.

Can my neighbour and I share the same outlet?

No. You should order the appropriate power for your exhibit. Sharing power can lead to overloading the circuits and can become a safety violation.

23.

Can I use wall, column or permanent building receptacles?

No. These receptacles are not to be used, regardless of their location in relation to your booth. These receptacles have not been properly energized and could be a safety hazard. Please contact SHOWTECH if there is a receptacle in your exhibitor area, you wish to use.

24. 

What does undercarpet or overhead power placement mean?

Power is normally installed at the rear of your booth at the backwall or drape line. If power is required in another location, there is a small fee for placement.

Undercarpet: We will place the power cords under the carpet to the locations specified on your floor plan. This type of connection is best suited to facilities with floor ports.

Overhead: The power is dropped from overhead to the location specified on your floor plan.

25.  

Where is my power placed if I have an Island Booth?

Your power is placed in one main location in your booth. It is distributed to other locations from that main point.

For facilities with floor ports, your power will be placed in one location at our discretion.

26. 

Can I pre-arrange to have an electrician in my booth?

Yes, check in at the SHOWTECH Service Desk to say you are ready for your electrical service, the SHOWTECH Representative will give you a time when an electrician will be visiting your booth. You can pre-arrange to have your electrical service “roughed in” by submitting the following with your full order:

- List your move-in target dates and time

- List your carpet installation date, if available

- Provide exact location of where the electrical service is to be installed

- Please include a drawing or booth lay-out.

27. 

Where is my power located?

Normally power outlets are installed at the rear of your booth or at the backwall or drape line.
See diagram below.

28.

What if I need power at another location besides the rear of my booth?

Order the appropriate power required for each location and supply SHOWTECH with a floor plan of your outlet locations. Make sure to specify where the back of your booth is and mark the exact location of each outlet and order overhead or undercarpet outlets where applicable.

29. 

How much power do I need to order for a ………..?

For your convenience refer to the following list of standard equipment for approximate wattage.

Please refer to the nameplate on the bottom or back of your equipment to obtain the exact power consumption. It is the exhibitor's responsibility to ensure the correct power is ordered.

WATTAGE

ORDERING LIGHTING

30.

Do I need lighting in my booth?

Lighting can noticeably enhance the look of your booth. Used effectively lighting can emphasize products or highlight specialized areas. Drawing customers into your exhibit area.

Our Customer Service Representative would be pleased to assist you select the most effective method of lighting your exhibit.

Click here to see some lighting options.

31.

What type of lighting do you carry?

We have a wide selection of lighting options available. The following is a small rendering, please contact our office for a complete listing. All SHOWTECH rental lighting comes with power to operate our lights.

•  1000 watt quartz floodlights, mounted on the building ceiling beams or truss (mounting height 18'-34'). Our most popular and versatile light. Adjustable angle light beam makes this an excellent choice for general illumination or highlighting large areas, i.e. cars, trucks, machinery, coverage approximately 10' by 15' area. Generates minimal heat.

•  500 watt quartz floodlight, mounted on the building ceiling beams or truss, (maximum mounting height 15' – 25'). Popular and versatile light. Adjustable angle light beam makes this an excellent choice for highlighting products. Coverage approximately 7' by 10' area. **Not available in all facilities or halls. Please check order form.

•  500 watt quartz floodlight low ceiling, (maximum mounting height 15'). Popular and versatile light. Excellent for general illumination or high lighting products, coverage approximately 10' by 10' area. **Not available in all facilities or halls. Please check order form.

•  500 watt quartz floodlight, on 8 foot light stand . Popular and versatile light. Excellent for general illumination or highlighting products, coverage approximately 10' by 10' area. Normally placed in the front corner of your booth.

•  Track lighting, 3 foot track complete with 3-150 watt quartz halogen lights . Ideal for fascia lighting, adjustable fixtures good for accenting products. Clean and attractive lighting system. FASCIA OR HARDWALL BOOTH REQUIRED .

•  200 watt quartz black or white arm light fixture. The clean line of this fixture is attractive and ideal for accenting small items, i.e. brochures, art work, clothing etc. HARDWALL BOOTH REQUIRED. **Not available in all colours. Please check order form.

•  Arm light fixtures, come complete with 120 watt floodlight. Attaches to hard wall booth only. Ideal for direct lighting of your product or to highlight a focal point. HARDWALL BOOTH REQUIRED.

•  Chrome floor stands, complete with 120 watt floodlights, combination of 2, 3, 4 or 5 lights per stand. Swivel heads can be adjusted to illuminate back walls or individual products. Normally place in the front corner of your booth. Excellent way to highlight a focal point in your booth. **Not available in all facilities. Please check order form.

Call your SHOWTECH representative to find out which type of lighting best suits your application.

(Click here to see some lighting options )

32.

When I order SHOWTECH lighting do I need to order power for the lights?

No, part of the rental price includes power to operate our lighting. If you are supplying your own lighting, you will need to order power.

ORDERING SIGN AND BANNER HANGING

33.

Do you hang signs or banners from the ceiling?

Yes. If the Show Organizers permit signs or banners to be hung in their event. In your exhibitor manual there will be a SHOWTECH Sign/Banner Order Form. Fill in the questionnaire and return to us. We will send you a quotation. If you have any questions concerning the form please contact the telephone number on the form.

ORDERING MECHANICAL SERVICES

(WATER, DRAIN, COMPRESSED AIR)

34.

How are the Plumbing floor ports marked on the event print?

It depends on the facility, for those facilities with floor ports they are marked with a square, but each print may vary. It is best to refer to the “key” or “legend” that should be on the front of every print.

35.

Do I need to check in at the SHOWTECH Service Desk to say I'm ready for my connection?

Yes, when you are ready for a SHOWTECH technician to connect your equipment, please go to our Service Desk. You will be given an approximate time when our technician will perform the service.

36.

Where do you get the water?

That depends on which facility you are in. Some facilities have water floor ports other facilities have to source the water from designate areas. In this case SHOWTECH will install overhead water hoses to transport the water to your exhibit area.

37.

What is the water pressure?

Water pressure is on average 55 pounds per square inch.

38.

How many gallons a minute can I get from a ½” water line?

Approximately 35 gallons per minute.

What is the water temperature?

Incoming domestic water temperature varies. All water is cold. If you need hot water, you may bring your own hot water heater or you may rent one from us .

40. 

Do I need more than 1 water line, if I have multiple connections?

No. Determine the total number of gallons you will need. Order the appropriate water connection, then indicate the number of additional (split service) water connections you will require. Indicate the size of each connection.

41.

Can you supply a larger water service than 1/2 inch?

Yes, with advance notice SHOWTECH can provide service larger than 1/2 inch. There are additional labour charges if this service is needed.

How do I determine the costs for filling and draining?

Please refer to our order form, it provides a complete list of costs. If you require further assistance, please call the number on the order form.

43. 

Can I drain the water myself?

No, a SHOWTECH representative will drain your equipment. Please refer to our order form for a list of costs. If you require further assistance, please call the number on the order form.

44. 

What is the difference between a gravity drain and pumped drain?

Gravity means the water drains naturally through a hose.

Pumped means we need to force the water through a hose.

45.

What does CFM mean and were do I find the CFM rating?

CFM stands for Cubic Feet per Minute. It is the amount of air which passes through the air line. The CFM rating indicates the amount of air required to operate your machinery. You can locate the CFM rating on the machines specification sheet or on the machine itself.

46. 

What is PSI?

PSI stands for Pounds per Square Inch. It is the amount of water or air pressure in the connection.

47.

Is your air moisture free?

Yes, each compressor comes with an air dryer.

48.

Do you supply Natural Gas?

On a very limited basis, it is not available in most facilities. Please contact us to determine availability.

49.

May I do any interconnecting of my plumbing equipment?

No, a SHOWTECH representative is responsible for all connections on the show floor.

50. 

How many BTU's can I get from a 1” gas line?

750,000 BTU per hour.

What if I need connections at a location other than the rear of my booth?

Order the appropriate connection required for each location and supply SHOWTECH with a floor plan of your outlet locations. Make sure to specify where the back of your booth is and mark the exact location of each outlet.

52.

What can I do if my machine's hoses will not take your utility pressures?

All our hoses are rated at 250 psi (pounds per square inch) bursting pressure and your equipment must be at this pressure rating. If pressure is too high, a pressure reducing valve should be installed on your equipment.

53.

Don't forget to supply us with a floor plan layout

We will require a floor plan of your outlet locations. Make sure to include your booth orientation, main outlet location (for island booths) and the exact location of each outlet.

54.   

What other items do you rent?

We have an extensive list of items for rental, including Sinks, Hot Water Tanks etc. Please contact our office for a full listing and related costs.